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Account & billing

How do I use My Account?

<p>Managing your membership, devices and lots more is simple in our <b>My Account</b> section, whether you&#39;re on your computer or your smartphone. And there are FAQs to give you guidance when and where you need it.<br><br>Just select <b>My Account</b> at the top of your screen, sign in with your email address and password if you haven&#39;t already and select <b>Manage account </b>to see an overview of your membership and payment details.</p>
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<h2>What can I do in My Account?</h2>
<p>The <a href="https://www.nowtv.com/gb/account/membership" title="Membership" target="_blank">Membership</a> area of My Account is where you can manage your membership. Here you can add (or cancel) a membership, upgrade to Boost or Ultra Boost, apply a voucher and update your payment details.<br><br>Some of the other useful things you can do in My Account include:<br><br></p>
<ul><li><a href="https://www.nowtv.com/gb/account/settings" target="_blank" title="Reset your password">Reset your password</a></li><li><a href="https://www.nowtv.com/gb/account/settings" target="_blank" title="Manage your Payment PIN">Manage your Payment PIN</a></li><li><a href="https://www.nowtv.com/gb/account/settings" target="_blank" title="Update your email address">Update your email address</a></li><li><a href="https://{www.nowtv.com/gb/account/membership" title="View your payments" target="_blank">View your payments</a>.</li></ul>
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<h2>Are you an EE TV customer?</h2>
<p><p>If you pay for your NOW Membership as part of your EE TV package, there are a few things you won&#39;t be able to do in <strong>My Account</strong> – such as cancelling your membership, changing your payment details or viewing your purchase history.</p><p><br></p><p>You can do these things in your <a href="https://www.ee.co.uk/login" target="_blank">EE TV account</a>, or by giving them a call. <a href="https://www.nowtv.com/gb/help/article/contact-ee-tv" target="_blank">How to contact EE TV</a></p><p><br></p><p>You won’t be able to add vouchers to your account if you&#39;re billed by one of our partners.</p></p>
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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.