Hi,, how can we help today?
Making a broadband complaint
Thanks. Pick a topic below to find out how to make a complaint or get help with your issue.
My NOW Broadband or Calls service
We’re sorry if your broadband or calls aren’t working as they should.
Try the links below to get your line back up and running as fast as possible.
Did you know? It’s normal for your line speed to vary in the first few days after your broadband goes live.
Get help online
- Check my broadband line health and speed
- Fix problems with my landline phone
- Tips to improve broadband speed
- Broadband speed fluctuations in the first 10 days
If that didn't solve your problem:
Bills & payments
We’re sorry if your payments aren’t what you expected, or your bill isn’t as clear as it should be.
If you’ve got a question about your payments, or you’re not sure why you’ve been charged, you can check your bill or payment date here.
If that didn't solve your problem:
My NOW Broadband & Calls home move
We’re sorry there’s been a problem with your NOW Broadband & Calls home move.
Check the links below to get more help with broadband orders and activation.
Keep in mind: Your line can go live at any time up until midnight on your activation date.
Get help online
- Check my order status and activation date
- Moving NOW Broadband to your new home
- How do I set up my NOW Broadband Hub?
If that didn't solve your problem:
An engineer appointment
We’re sorry if there’s been any confusion about an engineer visit to install or fix your line.
You can check when your appointment is booked for here.
Keep in mind: Unfortunately, we can't provide specific times for engineer visits. Morning appointments take place 8am-1pm, afternoon appointments 1-6pm.
If that didn't solve your problem:
If you’d like to know more about how we'll deal with your complaint, read the NOW Complaints Code of Practice.
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