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Fix a problem

Can I return my NOW Smart Stick or NOW Box?

<p>As we no longer sell the NOW Smart Stick or Box, unfortunately we can&#39;t accept any returns or offer any refunds for devices bought via NOWTV.com that aren&#39;t working or are no longer needed.<br><br></p>
<ul><li>Having problems with your NOW Smart Stick or Box? Try our <a href="https://www.nowtv.com/gb/help/article/troubleshooting-now-box-stick" target="_self">troubleshooting guide</a>.</li><li><a href="https://www.nowtv.com/gb/help/article/can-i-return-my-old-equipment" title="return an old device for recycling" target="_self">Find out how to return an old device for recycling</a></li></ul>
<p> </p>
<h2>Did you buy your NOW device from a retailer?</h2>
<p>If you bought your NOW device from a retailer <strong>in the last 12 months</strong>, either in-store on online, you might be able to get a replacement if you still have your receipt or warranty.<br><br>Select the <strong>Get in Touch</strong> button on this page, and we&#39;ll let you know if you&#39;re eligible for a replacement.<br><br></p>
<h2>Need a new remote?</h2>
<p>Unfortunately we can no longer provide replacement remotes for either the NOW Box or Smart Stick.<br><br><strong>Remote not working? </strong>Try the steps in the article below to fix the issue.<br><br><a href="https://www.nowtv.com/gb/help/article/remote-control-troubleshooting" title="Remote control troubleshooting tips" target="_self">Remote control troubleshooting tips</a><br><br><strong>Still not working? </strong>You can download the <strong>Roku Remote Control</strong> app from Google Play or the iOS App Store to control your NOW device using your smartphone.</p>
<p> </p>
<h2>Need a new HDMI cable?</h2>
<p>You can get HDMI cables from all good electrical stores.</p>
<h2> <br>Need an HDMI extender for your NOW Smart Stick?</h2>
<p>If you don&#39;t have enough room to plug your Smart Stick into your TV (because it&#39;s wall-mounted, for example), you might need an HDMI extender to give you that extra bit of space.<br><br>HDMI extenders are available in all good electrical stores.</p>
<p> </p>
<h2>Other ways to watch NOW</h2>
<p>Tried all the troubleshooting steps, and not eligible for a replacement NOW device? Don&#39;t worry, there are loads of other devices you can use to enjoy your NOW Membership.<br><br><a href="https://www.nowtv.com/gb/help/article/what-devices-can-i-use-to-watch-now" target="_self" title="supported devices">See all the devices you can use to watch NOW</a></p>

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All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

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This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

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You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.