Enable Salesforce NLP chatbot instead of standard bot

Disables the input field on Salesforce Live Agent Chat

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Enable the /help/client routes for help pages

Toggle to segment customers on get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

Account finder

NOW - Account finder

How can we help?

Cancel Subscription

Email us

NOW - Email us

Get in touch

NOW - Get in touch

NOW - Search Results

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

Watching NOW

Set up your black NOW Box

Our step-by-step guide will have you watching brilliant entertainment on your NOW Box in no time. 
<img src="https://pixel.disco.nowtv.com/pcms/e79530fc-2c1e-11f0-8a9a-478c2b58b87f/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=c9ea302e-38f9-597c-827a-362a81fe9ea4" alt="Black NOW Box" title="Black NOW Box" width="300" height="300"></img>   
<h2>Check you&#39;ve got all of this before you start:</h2>
You should have the following: 
<ul><li>Remote control</li><li>2 x AAA batteries</li><li>NOW Box</li><li>HDMI cable</li><li>Power supply unit with mains plug. </li></ul>
You’ll also need: 
<ul><li>A broadband connection</li><li>A TV with an HDMI port</li><li>A smartphone or computer at the ready.</li></ul>
<h2> Step 1:</h2>
First, use the HDMI cable provided to connect your NOW Box to your television. 
<img src="https://pixel.disco.nowtv.com/pcms/4c230bda-2c23-11f0-a2c2-4792707ddcde/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=dd186eb3-8185-52da-9bda-b58e017d8dd5" alt="Diagram showing Box connecting to TV with an HDMI cable" height="500" width="500"></img>     
 
<h2>Step 2:</h2>
Next, connect the power adaptor to the NOW Box. Plug it into a socket and the box will switch itself on.
<h2> Step 3:</h2>
Get your remote ready. Just pop in the batteries that we supplied. You’ll need to use the remote control to finish setting up your Box. 
<img src="https://pixel.disco.nowtv.com/pcms/4c25f552-2c23-11f0-b205-e3df4f7bd4e8/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=de3108d1-136f-5dfa-9d92-d87caca461d1" alt="Diagram showing how to insert batteries into your remote" height="500" width="500"></img>     
 
<h2>Step 4:</h2>
Almost there. You’ll need to connect to an internet network before you can start streaming. Using your TV remote, go to your main menu and switch to the HDMI input or source option.
<h2> Step 5:</h2>
Making sure you have your Wi-Fi username and password ready (if needed), follow the onscreen instructions to connect to your Wi-Fi network. Or, if it&#39;s positioned close enough, you could hook your NOW Box up to a router or modem instead using an Ethernet cable for a wired connection. (This could help avoid any problems with buffering if you have a slow Wi-Fi connection.) 
<img src="https://pixel.disco.nowtv.com/pcms/e656a9dc-2c23-11f0-b2bd-bfc86b4fa0ad/AGG_SOURCE?proposition=NOWOTT&amp;language=en-GB&amp;versionId=d44675f0-b5c2-59a5-ab29-89632ceff0a6" alt="Diagram showing option to connect Box to router with ethernet cable" height="500" width="500"></img>     
<h2>Step 6:</h2>
Scroll down to read the terms and conditions, then hit Accept. Now grab your smartphone or computer and follow the instructions on your TV screen to sign in to your NOW account, or create an account if you&#39;re new to NOW. Wait a few moments while your apps update, then open the NOW app and away you go! 
<h2>FAQs</h2>
<details class="mce-accordion">
<summary>What&#39;s on the NOW Box?</summary>
As well as all of this: 
<ul><li>Top pay TV channels, awesome kids&#39; channels, over 300 box sets and 1000s of kids’ episodes with an Entertainment Membership</li><li>Over 1000 movies and all the Sky Cinema channels with our Cinema Membership</li><li>The biggest live matches and sporting events with a Sports Membership</li><li>Binge-worthy reality TV box sets and loads of shows the same day as the U.S. with a Hayu Membership.</li></ul>
There are loads of extra apps you can get on your NOW Box, too, including... 
<img src="https://pixel.disco.nowtv.com/pcms/4c0bb95c-c072-11ef-9352-5b4c184eef17/AGG_SOURCE?proposition=NOWOTT&language=en-GB&versionId=15a86129-8c4c-5762-a1ff-0f1ae1ced60b" alt="Some of the apps on the NOW Box, including Netflix, YouTube, Disney+ and Spotify" title="Some of the apps on the NOW Box, including Netflix, YouTube, Disney+ and Spotify" width="145" height="21"></img>   
<a href="https://web.static.nowtv.com/images/docs/apps-on-the-now-box-stick-uk-july-24.pdf" title="Apps on the NOW Box" target="_blank">See all the apps available on the NOW Box</a> 
</details>
<details class="mce-accordion">
<summary>I&#39;m having problems with my NOW Box</summary>
Help is at hand! Check out our tips if you’re having issues with <a href="https://www.nowtv.com/gb/help/article/fix-slow-loading-buffering" title="slow loading or buffering" target="_self">slow loading or buffering</a>, or if you need <a href="https://www.nowtv.com/gb/help/article/troubleshooting-now-box-stick" title="troubleshooting steps" target="_self">troubleshooting steps</a> for any other problems with your Box. 
</details>

The legal bit

Work for Us

Privacy & Cookies

Privacy options

Complaints

Accessibility

Terms & Conditions

How to Contact Us

Help

Get Started

Sign In

Watch NOW

Help Centre

My Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

Page not found

We located an account that matches your information:

We found a match

Next steps

There was an error with your search. Try again, or get in touch and we can have a look for you.

Sorry, something went wrong

Please share your name and the payment info you used for NOW so we can look up your account.

Need more help?

On your card statement, after 'NOW', you’ll see a 5-character billing descriptor next to the item you have been charged for. For example: 'NOW 3BY4F'.

How do I find my billing descriptor?

If you think you might have signed up with a different name or payment card, try searching again. Otherwise, get in touch and we can have a look for you.

We couldn’t find a match

Still can’t find it? Try our account finder

We’re sorry, your feedback could not be submitted. Please hit ‘Resend feedback’ to try again.

Oh no! Something went wrong.

We're sorry, your feedback could not be submitted. Please hit 'Resend feedback' to try again.

Did you find this helpful?

We'll use your feedback to improve our site. If you need more help, feel free to contact us.

Why wasn't this article helpful?

Technical checks

Peacock Community

Help Home

Peacock.com

Send us a message

Most issues can be solved faster with account access

Not signed in yet?

Survey

Send us a message at any time. We'll get back to you as soon as we can.

Have you checked the 

 to see if other customers can help? Available 24-7.

Contact Us

We use cookies to give you a better service e.g. showing relevant tailored adverts to you across all Peacock services and platforms. By using this website or closing this message you agree to 

Sign-in and account features are only available in a web browser. Links in the app may not work.

Email Us

Oops! Something went wrong.

You can cancel, buy and restart Peacock Passes in your Account.

Sign in to your Peacock account to cancel or pause your Peacock Passes.

Cancel TV Passes

NOW Broadband customers can get in touch anytime between 8am–11pm.

Want to talk about broadband? Get in touch between 8am–8pm. Sign in for more info.

Slow broadband? Bad phone line? Check your network status and find out how to fix your line.

Sign in to your Peacock account to check your network status and find out how to fix your line.

1000+ answers to common issues from other Peacock customers. Available 24‑7.

How to get in touch

What would you like to talk to us about?

Only available for NOW Broadband customers. Find out more about broadband with Peacock.

Log in to subscribe to email updates about this incident

Sorry, something went wrong.

Unfortunately, there are still problems with the service at the moment. Click here to learn more.

Don't see your issue here?

There are currently no issues reported. If you are experiencing an issue please feel free to get in touch.

Current Issues

Recently Fixed

We might not know about it yet. Get in touch to let us know the details, and we'll look into it as soon as possible.

Email Updates

Choose an option to get in touch about accessibility issues. Available 9am-10pm, 7 days a week.

Contact our Accessibility team

Chat to an advisor

Live Chat

Can't find what you're looking for?

Here are some tips for you:

Sorry, no results for “%{searchParameter}”

Try using different keywords.

No results found for

No Results

Search results

Please give us as much info as possible to help us deal with your complaint:

Please give us as much information about your issue as possible:

Service Type

We will get back to you as soon as possible

1000+ answers to common issues from other Peacock customers. Available 24-7.

Haven't found what you're looking for? Contact us for more help.

Signing in will help us to help you more efficiently.

Sign in

Feedback

Hot Topics

ChatbotGOLD

PromoBanner

SignInBannerGB

Need help fast?

white

We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

Notification

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

Need to contact us about your broadband?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.