Frequently asked questions
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Watching NOW TV
NOW TV Passes
NOW TV Smart Stick
You can watch NOW TV on a huge range of devices. So whether you've got a Sky Cinema, Entertainment, Kids, or Sports Pass, there are loads of different ways to get stuck in. Watch online, using the NOW TV app or through our NOW TV Smart Stick. See below for a full list of devices.
Laptops and computers. Using the NOW TV app (recommended): Windows 8.1 or later; Using a web browser: Windows 7, Windows 8, Windows 10, or Mac OSX 10.9 (Mavericks) or later; Using the NOW TV Player (if you don't have Silverlight): Mac OSX 10.9 (Mavericks) or later.
Tablets and smartphones - Android: find out if you can watch here, Apple iOS iPhone: 4S, 5 & 6, iPad: 2nd generation or later iPod Touch: 4th generation or later, Windows tablets (Windows smartphones are not supported) - All tablets with Windows 8.1 or later.
Set-top boxes - NOW TV Box.
Devices that aren't supported - Kindle Fire HD, Nintendo Wii, Amazon Fire TV Stick, Chromecast, Chromebook, Apple TV, Windows Smartphones, PlayStation 4 LG, Xbox One selected Smart TV models, LG: selected Blu-ray players and sound bars, and Roku Streaming Stick.
You won’t be able to watch NOW TV on your Sky box but if you want to watch movies, TV shows and sport on your big screen, why not check out our NOW TV Smart Stick?
There are a couple of things you'll need for every NOW TV device:
1. A NOW TV account, with one of the following:
• Sky Cinema Pass
• Entertainment Pass
• Kids Pass
• Sky Sports Day, Week or Month Pass
2. A minimum download speed of:
• Broadband - 2.5Mbps
• 3G or 4G - 180Kbps
NOW TV Passes
A NOW TV Pass is your ticket to watch the epic entertainment, blockbuster movies, entertainment and live sports on NOW TV. You can buy month Passes for Entertainment, Sky Cinema and Kids or Sports, Enjoy Month, Week or Sky Sports Day Passes to enjoy unmissable live sports on all 10 Sky Sports channels.
The Sky Cinema Month Pass gives you the biggest and best movies. Including the latest blockbusters and hundreds of classics on demand, plus 11 Sky Cinema channels and a premiere every day. All without a contract.
The Entertainment Month Pass is your ticket to watch the best TV entertainment channels that aren’t on Soarview. Plus loads of your favourite box sets too. All without a contract.
The Kids Pass brings you loads of awesome kids’ shows on demand like Peppa Pig, Dora the Explorer and SpongeBob SquarePants, plus amazing live TV channels including Nickelodeon, Nick Jr and Cartoon Network.
The Sky Sports Month Pass gives you a whole month of live sport, while the Sky Sports Day and Week Passes let you pay only for the days you want to watch.
We don’t want to see you leave, but if you have to, we’ve made it easy for you to cancel your Passes and come back to us whenever you want.
Sky Cinema, Entertainment and Kids
Free Trial: When you first sign up for a Sky Cinema Pass, Entertainment Pass, or Kids Pass we treat you to a 14 day free trial.
Your first and ongoing payments: Your first payment will be 14 days after you sign up, and then the same day each month. When a shorter month comes around, your payment date will be moved to the last day of the month. All future payments will then be taken on this day of the month too.
Sky Sports Day or Week Pass
Instant payment: When you sign up for a Sky Sports Day or Week Pass, the payment will be taken instantly. This means you’ll be charged when you buy your Sky Sports Day or Week Pass, and not when you activate it.
Sky Sports Month Pass
First payment: When you sign up for a Sky Sports Month Pass, your payment will be taken on the same day.
Ongoing payments: Future payments will then be taken on the same date each month. Help Tip: For example, if you signed up on 10 June, your first payment will be on this date, and future payments on the 10th of each month after that.
Shorter months
Does your payment date falls on the 29th, 30th or 31st of the month? When a shorter month comes around, your payment date will be moved to the last day of the month. All future payments will then be taken on this day of the month too.
What appears on your statement
All NOW TV Payments appear as NOWTV.com/ie on your bank or card statement.
Multiple Passes
If you multiple passes in your account, these payments will be taken separately. This will be on the same day, each month as your first payment upon sign up.
Renewed subscriptions
The payment will be taken on the day you renew your subscription, and the same day each month after that.
Your personal payment information
Please go to My Account for your personal payment information. The My Account section will let you know:
• Your next payment date
• The offer end date
• Cost
If you want to find out more about payments, click here.
Can I see subtitles on NOW TV?
Yes, you can get subtitles on selected devices on selected movies and shows, find out more here.
Can I save movies or shows to watch for later?
Yes – just select Add to My TV to add a show to your Watchlist, where you can find it to watch later.
Can I download shows to watch offline?
No, you can’t download shows. NOW TV is a streaming only service.
Can I stop younger viewers from watching age-rated movies and shows?
Yes, you can. Just turn on your Parental PIN and choose what age rating you want it to apply to.
Can I stop others buying Passes using my saved card?
If you want friends or family to use your NOW TV account without being able to buy Passes or any other products using your saved card details, make sure your Payment PIN is turned on.
NOW TV Smart Stick
Using the NOW TV Smart Stick is the easiest way to watch NOW TV on your TV. There’s no installation: just plug the box into your TV, hook it up to your broadband and start watching straight away with a Pass.
The NOW TV Smart Stick is super easy to set up. Just plug into your TV, connect to your existing broadband and you’re ready for take-off.
To set up your NOW TV Stick, start by making sure you have everything you’ll need.
1. Check the contents of your box
You should have the following:
• NOW TV Smart Stick
• Remote control
• 2 x AAA batteries
• Power cables
• User guides
If any of the parts are missing from your box please contact us.
2. Create a NOW TV account
Bought a NOW TV Smart Stick? Follow the simple steps on the voucher card included with your box to create your account and activate your Entertainment, Cinema, Kids or Sports Passes.
Got the NOW TV Smart Stick on its own? Set up your account now and you’ll be ready to start watching right after connecting your NOW TV Smart Stick.
You'll need to:
• Have a credit or debit card to hand
• Be over 18 years old
• Live in the Republic of Ireland
The best thing about the NOW TV Smart Stick is the NOW TV app, which can give you:
• The latest on demand and live Sky Cinema.
• TV shows from 11 live entertainment channels, Catch Up, and On Demand Box Sets.
• 1000's of kids episodes and 6 live channels with a Kids Pass.
• 10 Sky Sports channels with a Sky Sports Day, Week or Month Pass.
And if that's not enough... There's loads of extra apps available on your box, including:
• All 4
• Virgin Media Player
• YouTube
• VEVO
No, you can watch NOW TV on loads of devices including: PS4, Xbox One, compatible Roku, LG Smart TV, PC, Mac, Smartphone, Tablet and more. But the NOW TV Smart Stick is the easiest way to watch your favourite shows and movies on your TV.