Frequently asked questions

Click on an icon to choose a topic.


Watching NOW TV

NOW TV Passes

NOW TV Smart Stick



Watching NOW TV

What devices can I use to watch NOW TV?
You can watch NOW TV on a huge range of devices. So whether you've got a Cinema, Entertainment, Kids, or Sports Pass, there are loads of different ways to get stuck in. Watch online, using the NOW TV app or through our NOW TV Smart Stick. See below for a full list of devices.

Laptops and computers. Using the NOW TV app (recommended): Windows 8.1 or later; Using a web browser: Windows 7, Windows 8, Windows 10, or Mac OSX 10.9 (Mavericks) or later; Using the NOW TV Player (if you don't have Silverlight): Mac OSX 10.9 (Mavericks) or later.

Tablets and smartphones - Android: find out if you can watch here, Apple iOS iPhone: 4S, 5 & 6, iPad: 2nd generation or later iPod Touch: 4th generation or later, Windows tablets (Windows smartphones are not supported) - All tablets with Windows 8.1 or later.

Set-top boxes - NOW TV Box.

Devices that aren't supported - Kindle Fire HD, Nintendo Wii, Amazon Fire TV Stick, Chromecast, Chromebook, Apple TV, Windows Smartphones, PlayStation 4 LG, Xbox One selected Smart TV models, LG: selected Blu-ray players and sound bars, and Roku Streaming Stick
Can I watch NOW TV on my Sky box?
You won’t be able to watch NOW TV on your Sky box but if you want to watch movies, TV shows and sport on your big screen, why not check out our NOW TV Smart Stick?
How do I get NOW TV on my device?
There are a couple of things you'll need for every NOW TV device:

1. A NOW TV account, with one of the following:

Sky Cinema Pass
Entertainment Pass
Kids Pass
Sky Sports Day, Week or Month Pass

2. A minimum download speed of:

• Broadband - 2.5Mbps
• 3G or 4G - 180Kbps

NOW TV Passes

What's a NOW TV Pass?
A NOW TV Pass is your ticket to watch the epic entertainment, blockbuster movies, entertainment and live sports on NOW TV. You can buy month Passes for Entertainment, Sky Cinema and Kids or Sports, week Passes for Sports, and a Sports Day Pass to enjoy unmissable live sports on all 10 Sky Sports channels for 24 hours.
What's a Sky Cinema Pass?
The Sky Cinema Month Pass gives you the biggest and best movies. Including the latest blockbusters and hundreds of classics on demand, plus 11 Sky Cinema channels and a premiere every day. All without a contract.

How much do I pay?

As a new customer, you get a 14 day free trial, then it’s €15 a month. There’s no contract, so you can cancel any time.

What do I get?

The Sky Cinema Month Pass gives you over 1,000 movies to watch on demand, and access to 11 Sky Cinema channels.

How do I get a Sky Cinema Month Pass ?

If you haven’t used NOW TV before, you’ll need to create an account before starting your free trial. We just need a few details before you can grab your Pass and start watching.

If you want to find out more about the Sky Cinema Pass, click here.
What's an Entertainment Pass?
The Entertainment Month Pass is your ticket to watch the best TV entertainment channels that aren’t on Soarview. Plus loads of your favourite box sets too. All without a contract.

How much do I pay?

As a new customer, you get a 14 day free trial and then it’s €15 a month. There’s no contract, so you can cancel at any time.

What do I get?

There are 11 live channels to choose from, you also get box sets for shows from premium channels, including ABC Studios. We’re constantly updating and adding to our Catch Up shows and Box Sets.

If you want to find out more about the Entertainment Pass, click here.
What's a Kids Pass?
The Kids Pass brings you loads of awesome kids’ shows on demand like Peppa Pig, Dora the Explorer and SpongeBob SquarePants, plus amazing live TV channels including Nickelodeon, Nick Jr and Cartoon Network.

That's thousands of episodes on demand and six channels for just €7 a month. With no contract. Plus you get to meet cool NOW TV characters Dixie, Jessie and Norbert in our fun space-themed kids’ environment. How much do I pay?

If you’ve never had a Kids Pass before, we’ll treat you to a 14 day free trial. After that it’s just €7 a month. There’s no contract, so you can cancel at any time.

What do I get?

The Kids Pass gives you thousands of episodes to watch whenever you like. And there are six TV channels to watch live. On demand shows are available for all these channels. And you get awesome box sets from, CBeebies and CBBC. The clever Kids Pass learns your favourite shows, and gives you episodes you haven’t watched yet at the top of your Kids home screen. You can also see Top shows on your Kids home screen, as well as recommendations for Tiny Tots (1-3 years old).

If you want to find out more about the Kids Pass, click here.
Sky Sports Day, Week or Month Pass
The Sky Sports Month Pass gives you a whole month of live sport, while the Sky Sports Day and Week Passes let you pay only for the days you want to watch.

How much do I pay?

Sky Sport Day Pass - €10
Sky Sports Week Pass - €15
Sky Sports Month Pass - €50 - The Sky Sports Month Pass auto renews at the end of each month.

What do I get?

Whichever Pass you choose, you get access to all 10 Sky Sports channels for the period covered by your Pass. Please note: You won’t be able to watch Sky Box Office events using your Sky Sports Pass.

If you want to find out more about the Sky Sports Passes, click here.
How do I cancel my Passes?
We don’t want to see you leave, but if you have to, we’ve made it easy for you to cancel your Passes and come back to us whenever you want.

I want to cancel a Movies, Entertainment, Kids or Sports Month Pass

Step 1: Select My Account and then My Passes. You might need to enter your username and password.
Step 2: Select Cancel next to the Pass you don’t want any more and follow the onscreen steps.
Step 3: Once your Pass is cancelled, you’ll see the confirmation message below, and get a confirmation email within three hours.

You’ll be able to keep watching until the date your next payment is due.

I want to cancel a Sky Sports Day or Week Pass

You can only cancel Sports Day and Week Passes that have been bought in the last 14 days and not activated. To cancel a Sports Day or Week Pass you’ll need to contact us, and speak to one of our advisors.

I want to cancel more than one Pass or account

If you have other Passes on your account you’ll need to cancel each of them individually. If you have more than one NOW TV account, you’ll need to sign in to each account to cancel any Passes you no longer want to use.

If you want to find out more about cancelling your pass, click here.
When will my payment be taken?
Sky Cinema Month Pass, Entertainment Pass and Kids Pass

Free Trial: When you first sign up for a Sky Cinema Pass, Entertainment Pass, or Kids Pass we treat you to a 14 day free trial.

Your first and ongoing payments: Your first payment will be 14 days after you sign up, and then the same day each month. When a shorter month comes around, your payment date will be moved to the last day of the month. All future payments will then be taken on this day of the month too.

Sky Sports Month Pass

First payment: When you sign up for a Sky Sports Month Pass, your payment will be taken on the same day.

Ongoing payments: Future payments will then be taken on the same date each month. Help Tip: For example, if you signed up on 10 June 2017, your first payment will be on this date, and future payments on the 10th of each month after that. Shorter months

Does your payment date falls on the 29th, 30th or 31st of the month? When a shorter month comes around, your payment date will be moved to the last day of the month. All future payments will then be taken on this day of the month too.

What appears on your statement

All NOW TV Payments appear as NOWTV.com/ie on your bank or card statement.

Multiple Passes If you multiple passes in your account, these payments will be taken separately. This will be on the same day, each month as your first payment upon sign up.

Renewed subscriptions

The payment will be taken on the day you renew your subscription, and the same day each month after that.

Your personal payment information

Please go to My Account for your personal payment information. The My Account section will let you know:

• Your next payment date
• The offer end date
• Cost

If you want to find out more about payments, click here.
What features are available on NOW TV?
Can I see subtitles on NOW TV?

Yes, you can get subtitles on selected devices on selected movies and shows, find out more here.

Can I save movies or shows to watch for later?

Yes – just select Add to My TV to add a show to your Watchlist, where you can find it to watch later.

Can I download shows to watch offline?

No, you can’t download shows. NOW TV is a streaming only service.

Can I stop younger viewers from watching age-rated movies and shows?

Yes, you can. Just turn on your Parental PIN and choose what age rating you want it to apply to.

Can I stop others buying Passes using my saved card?

If you want friends or family to use your NOW TV account without being able to buy Passes or any other products using your saved card details, make sure your Payment PIN is turned on.

NOW TV Smart Stick

What is a NOW TV Smart Stick?
Using the NOW TV Smart Stick is the easiest way to watch NOW TV on your TV. There’s no installation: just plug the box into your TV, hook it up to your broadband and start watching straight away with a Pass.
How do I set up my NOW TV Smart Stick?
The NOW TV Smart Stick is super easy to set up. Just plug into your TV, connect to your existing broadband and you’re ready for take-off.

To set up your NOW TV Stick, start by making sure you have everything you’ll need.

1. Check the contents of your box

You should have the following:
• NOW TV Smart Stick
• Remote control
• 2 x AAA batteries
• Power cables

• User guides
If any of the parts are missing from your box please contact us.

2. Create a NOW TV account

Bought a NOW TV Smart Stick? Follow the simple steps on the voucher card included with your box to create your account and activate your Entertainment, Cinema, Kids or Sports Passes.

Got the NOW TV Smart Stick on its own? Set up your account now and you’ll be ready to start watching right after connecting your NOW TV Smart Stick.

You'll need to:

• Have a credit or debit card to hand
• Be over 18 years old
• Live in the Republic of Ireland
What apps are available on the NOW TV Smart Stick?
The best thing about the NOW TV Smart Stick is the NOW TV app, which can give you:

• The latest on demand and live Sky Cinema.
• TV shows from 11 live entertainment channels, Catch Up, and On Demand Box Sets.
• 1000's of kids episodes and 6 live channels with a Kids Pass.
• 10 Sky Sports channels with a Sky Sports Day, Week or Month Pass.

And if that's not enough... There's loads of extra apps available on your box, including:

• All 4
• Virgin Media Player
• YouTube
• VEVO

Plus many, many more.

Do I need a NOW TV Smart Stick to watch NOW TV?
No, you can watch NOW TV on loads of devices including: PS4, Xbox One, compatible Roku, LG Smart TV, PC, Mac, Smartphone, Tablet and more. But the NOW TV Smart Stick is the easiest way to watch your favourite shows and movies on your TV.