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Change or reset password
How you change or reset your password depends on whether you know your current password or not.
I’ve forgotten my password and need to reset it
Step 1:
Go to My Account at the top right of the website and select Sign in.
Step 2:
Select I don't know my password.
Step 3:
Enter your NOW email address and select Continue. We'll email you instructions on how to set or reset your password.
Can't remember what email address you signed up with?
Try putting the email address you think you might have signed up with into our Account Finder tool. If you still can't track down your account, contact us by selecting the Get in touch button on this page.
Still can't log in?
If you're still having trouble logging in, get in touch by live chat.
I know my password but want to change it
If you want to update your password, for example to make your account more secure, follow these steps:
Step 1:
Head to the Settings area of My Account and sign in with your email address and your current password.
Step 2:
Select Reset password.
Step 3:
Hit Continue. We'll email you a link to reset your password. The link will be live for 3 hours and you'll only be able to use it once.
Step 4:
Click on the link in the email and follow the onscreen instructions to change your password.
Why am I getting an error message when I try to change my password?
You can choose from all of the following accepted characters to create your password. You'll get an error if your password isn't between 8 and 32 characters, or if you try to include characters that aren't in this list:
!"#$%'()*+,-./0123456789:;=?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxyz{|}~
Didn’t receive your password reset email?
Check your Junk or Spam folders – the email may have gone there by mistake – or try requesting another email.
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