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Troubleshooting tips for 'too many streams' error messages
If you're trying to watch on 2 devices at once, but you don't have Boost or Ultra Boost, you'll see an error message such as, 'You're trying to stream on too many devices at once'. You'll either need to stop watching on the other device or upgrade to Boost or Ultra Boost.
If this doesn't apply to you, because you're only trying to watch on one device or because you've got Boost or Ultra Boost, check out these possible causes and what you can do to fix the problem:
| Possible cause | Explanation | How can I fix it? |
|---|---|---|
| Someone else is currently streaming using your account | Another member of your household could be watching, or maybe you shared your account with someone else. | Check the Devices area of My Account to see what devices are in use. See 'How to sign out of all your devices' above if you need to remove someone's access. |
| You were recently watching on a different device | Our system hasn't yet registered that you've stopped watching on the other device. | When you stop watching on your first device, make sure you exit the show or movie you were watching rather than just pressing pause, turning off the TV or closing the app. This will signal that the stream has ended. If you don't do this, you might need to wait up to 10 minutes before you can start watching on another device. |
| You've recently added Boost or Ultra Boost, but your account isn't reflecting this yet | If you've upgraded to Boost or Ultra Boost, your account could take up to 4 hours to update. (This won't apply if you added Boost or Ultra Boost via your Smart Stick, Box, smart TV, PlayStation or Xbox.) | You can check if your account's updated by heading to My Account. If Boost or Ultra Boost is showing as active there, you're good to go. If not, you can trigger your account to update by signing out and signing back in again. |
| Your browser or computer crashed during playback | Our system thinks you're still watching. | Try waiting 10 minutes before watching again. |
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