Used for A/B testing of AI chatbots, NLP or ADA

Disables the input field on Salesforce Live Agent Chat

Allow testing of the feature flag release job for testing purposes

Toggle to validate against business hours for live agent

Toggle to hide bot capability when bot is in progress or on get-in-touch page

Enable the /help/client routes for help pages

Toggle to segment customers on get in touch page

Toggle to hide sign in widget in get-in-touch

Enable the ability to view webForm for signed out customers

ADOBE_ANALYTICS

ADOBE_AUDIENCE_MANAGER

ADOBE_ICEBERG_TEASER

ADOBE_LAUNCH

BRAZE

OPTIMIZELY

QUALTRICS

SALESFORCE

Account finder

NOW - Account finder

How can we help?

Cancel Subscription

Email us

NOW - Email us

Get in touch

NOW - Get in touch

NOW - Search Results

https://c.la11-core1.sfdc-5pakla.salesforceliveagent.com/content

Account & billing

How to make a data rights request with NOW

Below, we explain how you can make a request to access (‘Right of access’), delete (‘Right to erasure’) or transfer (‘Right to portability’) the data NOW holds for you. Help tip: To make any of these requests, you’ll need to provide your name and the email address you used to sign up to NOW. Not sure what email address you signed up with? Try our <a href="https://www.nowtv.com/gb/help/account-finder" target="_self" title="Account finder">Account finder</a>.
<h2></h2>

<details class="mce-accordion">
<summary>Right to erasure</summary>
Step 1:
If you’d like us to delete your data, you’ll first need to cancel your membership. S<span style="background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));color: var(--slds-g-color-neutral-base-10, #181818);font-size: var(--slds-g-font-size-base, 13px);">ign in to <a href="https://www.nowtv.com/gb/account/membership" target="_blank" style="background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));font-size: var(--slds-g-font-size-base, 13px);" title="My Account">My Account</a><span style="background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));color: var(--slds-g-color-neutral-base-10, #181818);font-size: var(--slds-g-font-size-base, 13px);"> and select the <strong style="background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));color: var(--slds-g-color-neutral-base-10, #181818);font-size: var(--slds-g-font-size-base, 13px);">Cancel <span style="background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));color: var(--slds-g-color-neutral-base-10, #181818);font-size: var(--slds-g-font-size-base, 13px);">option next to any active memberships, then follow the steps to the end. You&#39;ll need to wait until your membership has ended (that is, the date your next payment would&#39;ve been due) before you can proceed with your request. Are you a NOW Broadband member? <a href="https://www.nowtv.com/gb/help/article/how-do-i-cancel-broadband" target="_blank" style="font-size: 14px;">Find out how to cancel your broadband</a>. Step 2:
Once your membership has ended, complete the <a href="https://privacyportal-de.onetrust.com/webform/1bca6949-81da-4e67-ac5e-a4174c2fb12d/b8a91643-4d96-4185-b366-f2508e4d860e" target="_blank" title="request form">request form</a> selecting Delete my data. Step 3:
We’ll send a verification email to the email address you’ve provided, with a link that’s only valid for 48 hours. The erasure process will not begin until you&#39;ve completed the verification step. Once you’ve done so, you’ll get a message confirming that we&#39;ll respond within the required 30 days. If you have credit remaining on your account, we’ll refund this before we start the erasure process. We may need to contact you if we don&#39;t have up-to-date payment information, which could delay your erasure request. If you know you’re due a refund, you can help speed things along by <a href="https://www.nowtv.com/gb/account/membership" target="_self" title="update your payment details">updating your payment details</a>. If you have any ongoing open complaints, please note that these will be closed as part of the deletion process. Step 4:
We’ll send you a notification confirming that your deletion has taken place. 
</details>
<details class="mce-accordion">
<summary>Right of access</summary>
Step 1:
Complete the <a href="https://privacyportal-de.onetrust.com/webform/1bca6949-81da-4e67-ac5e-a4174c2fb12d/b8a91643-4d96-4185-b366-f2508e4d860e" target="_blank" title="request form">request form</a> selecting Access my data. Step 2:
We’ll send a verification email to the email address you’ve provided, with a link that’s only valid for 48 hours. The access process will not begin until you&#39;ve completed the verification step. Once you’ve done so, you’ll get a message confirming that we&#39;ll respond within the required 30 days. Step 3:
Once we’ve pulled together all your information, we’ll email you a link allowing you to access it. 
</details>
<details class="mce-accordion">
<summary>Right to portability</summary>
Step 1:
Complete the <a href="https://privacyportal-de.onetrust.com/webform/1bca6949-81da-4e67-ac5e-a4174c2fb12d/b8a91643-4d96-4185-b366-f2508e4d860e" target="_blank" title="request form">request form</a> selecting Transfer my data. Step 2:
We’ll send a verification email to the email address you’ve provided, with a link that’s only valid for 48 hours. The portability process will not begin until you&#39;ve completed the verification step. Once you’ve done so, you’ll get a message confirming that we&#39;ll respond within the required 30 days. Step 3:
Once we’ve pulled together all your information, we’ll email you a link allowing you to access it. 
</details>
 
<span style="background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));color: var(--slds-g-color-neutral-base-10, #181818);font-size: var(--slds-g-font-size-base, 13px);"><span style="background-color: var(--slds-g-color-surface-container-1, var(--lwc-colorbackgroundalt, #fff));color: var(--slds-g-color-neutral-base-10, #181818);font-size: var(--slds-g-font-size-base, 13px);">To find out more about your data rights, see our <a href="https://www.nowtv.com/terms/privacy" target="_blank">Privacy policy</a> or the <a href="https://ico.org.uk/" target="_blank">ICO website</a>. If you need help with your request or if you have a data query that’s not covered here, please <a href="https://www.nowtv.com/gb/help/get-in-touch/" target="_self" title="get in touch">get in touch</a>.

GDPR and NOW

The legal bit

Work for Us

Privacy & Cookies

Privacy options

Complaints

Accessibility

Terms & Conditions

How to Contact Us

Help

Get Started

Sign In

Watch NOW

Help Centre

My Account

Sign Out

Account

Facebook

Instagram

Youtube

LinkedIn

ChatbotGOLD

PromoBanner

SignInBannerGB

Need help fast?

white

We'll check for any faults on your line and put you through to an advisor if there are any issues.

Check your line before you get in touch

Notification

All calls made with your NOW Calls landline are free. Otherwise, calls to 03 numbers cost the same as calls to 01 or 02 numbers, and are usually included in your package. If you don’t have a calls package, charges may apply – check your provider’s tariff guide for details.

How much does it cost to call NOW?

This form is only for TV members. If you’re a broadband member, please email us instead at customerservices@nowtv.com.

Need to contact us about your broadband?

You won't be able to watch The Ashes Test matches with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the Sports Membership in the UK.

Can I watch The Ashes with NOW?

You won't be able to watch the Quilter Nations Series with a Sports Membership – these matches are shown on TNT Sports, which isn't part of the NOW Sports Membership.