Unexpected charges

Are you seeing unexpected charges of up to €1 when you join NOW or start a free trial, on top of any other payments for your subscription?

Don’t worry – these are just temporary authorisation charges to check that your payment details are valid, and aren’t actually taken from your account. These pending transactions are normally returned to your balance right away, but might sometimes take a little longer, depending on your bank.

Here’s when you might see authorisation charges on your account or bank statement:

Authorisation when joining NOW

When you join NOW and create an account, you might see multiple authorisation charges appear on your account. This is because we authorise your NOW account and any free trials you sign up for separately. So you could see one authorisation charge for your account sign up, and another authorisation charge for the free trials you’ve added.

Authorisation when starting a free trial

After you’ve joined NOW, you might also see an authorisation charge any time you start a free trial for a NOW Membership you haven’t had before. If you start multiple free trials at the same time, you could see separate authorisation charges for each free trial. Are you seeing unexpected monthly charges for NOW Membership you’ve cancelled, or for a membership type you were unaware you had on your account? Read this article.

Other unexpected charges

Duplicate PayPal or credit card charges

When you pay with PayPal or a credit card for the first time, it may look as if we have charged you the same amount twice due to the authorisation, even though there is only one actual debit.

This is because the amount you'll pay is reserved on your PayPal account or credit card when you make your purchase. The cost is then debited from your PayPal account or credit card later. If there's no charge in the first month, €1 will be reserved in your account for a maximum of 30 days. This amount will not be debited and the reservation will automatically expire after 30 days.

Can I get a refund?

If you think you've been charged when you shouldn't have been, find out if you're eligible for a refund.