Find the answers to some common questions about features available on NOW below:
Can I watch extra live streams and use other Red Button or interactive services?
If you've got a Sports Day or Month Membership, you can access Sky Sports+ streams for selected sports events, including additional EFL matches and F1 Race Control.
And if you've got Boost or Ultra Boost, you'll be able to view selected Sky Sports+ streams in full 1080p HD where a higher quality stream is available.
Sorry, but Red Button and other interactive services don’t work with NOW at the moment.
Where can I find extra live streams?
When a stream is available, you'll find it on the relevant sports page in the NOW app - for example, rugby live streams will be on the Rugby page.
Can I watch NOW with subtitles or closed captions?
Yes, all our shows and movies have closed captions rather than subtitles, where available.
Closed captions are available for selected on-demand movies and shows with the Cinema Membership and Entertainment Membership.
Closed captions for on-demand shows and movies, and live channels, are available on all supported devices.
Find out more: Watching NOW with subtitles or closed captions
Can I save movies or shows to watch for later?
Yes, just select + Watchlist to add a movie or show to your Watchlist. Find out more
Can I download shows to watch offline?
Absolutely. You can download most shows and movies on your NOW Entertainment, Cinema and Hayu Membership to watch again later when you’re offline on your iOS or Android device, whether on the go or relaxing on holiday.
Some events and shows from the Sports Membership are also available to download and replay – just look for the download button on the programme info screen.
More info: How do I download shows to watch offline?
Can I stop younger viewers from watching age-rated movies and shows?
Yes, you can use a profile PIN to stop younger viewers from accessing content in an adult profile. You can also set a profile-based maturity rating to prevent kids from watching anything they shouldn’t.
More info: Parental controls on NOW
Can I stop others from making purchases using my saved payment details?
Yes, your Payment PIN helps you control who can make purchases using your saved payment details in your NOW account. Just make sure your Payment PIN is turned on.
Can I watch NOW in full HD or UHD with surround sound?
Yes you can. To watch all our Sky Sports channels, movies and selected shows in full HD, you'll need to upgrade to Boost or Ultra Boost, which give you:
- A fully immersive audio experience with Dolby Digital 5.1 or Atmos
- Selected Sky Sports+ streams in full 1080p HD (where the video feed allows for higher stream quality. Dolby 5.1 surround sound not available)
- With Ultra Boost and a Sports Membership, 4 dedicated UHD channels (Sky Sports Main Event & Sky Sports F1, plus 2 ad-hoc channels, Sky Sports UHD 1 & 2) – or with Ultra Boost and Sports Extra Membership, the dedicated ad-hoc UHD channel TNT Sports Ultimate
- Extra devices, so 2 or 3 people in your household can watch at the same time
- Plus you can stream on-demand sports, shows and movies ad-free. Find out more
How do I get Boost or Ultra Boost?
Just go to NOWTV.com/ie, and choose your membership. When you check out, you should see the option to add Boost or Ultra Boost to your order.
If you don't see the option to add Boost or Ultra Boost when you check out, once you've created your account you can add it by going to the Membership area of My Account.
Keep in mind: You won’t be able to get Boost or Ultra Boost if you’ve only got a Sports Mobile Membership, or if you only have membership you pay for via a third party.
Can I pause or rewind the TV channels?
Yes, you can pause and rewind the TV channels, including live sports channels and Sky Sports+ streams, on selected devices. Find out more about pausing and rewinding on NOW.
What is a profile PIN?
A profile PIN is a 4-digit PIN lock that restricts others from accessing your NOW profile. Find out how to create, update, remove or reset your profile PIN below:
How do I manage my NOW profile?
Profiles are a great way for you and the whole family to watch the movies, shows and sports you love in one account. Each profile can have its own:
- Avatar
- Name
- Maturity rating
- Profile PIN
- Autoplay settings.
Managing a profile is simple. Find out how to create, switch, edit or remove a profile in the article below:
Do I need more than one account to watch movies, entertainment and sport?
Not at all. Once you're a NOW Member, you can add as many membership types as you like on one account.
Can I browse the internet using my NOW Smart Stick or Box?
You can’t browse the internet through the NOW Smart Stick or Box.
You can use your NOW device to stream everything on your NOW Membership. You can also connect to loads of apps through your Box and Smart Stick, including Netflix, BBC iPlayer and YouTube.
Can I watch sports events on Sky Box Office?
If you’ve got a NOW Smart Stick or Box, you can watch Sky Sports Box Office events, including boxing and WWE events, with the Sky Sports Box Office app.
More info: Can I watch Sky Sports Box Office events?
Can I set a reminder for sports events?
If you’ve got an iPhone or Android smartphone, it’s easy to add a reminder to your calendar to make sure you don’t miss the big match.
To set a reminder you’ll need to have the NOW app installed (just search for NOW in the App Store or Google Play), and be logged in with your email address and password. When you find an event that you don’t want to miss, hit Add to calendar to set a reminder.
Good to know: The first time you add a reminder, or when you install the app, you’ll be asked to give NOW permission to access your calendar. Just select Allow, or go to your settings to grant access your calendar. Don't worry – we’ll never use this to access any of your personal data. You can remove permission to access your calendar at any time in Settings.